Redlands, California—Broadband services just got better in southern Virginia. Nonprofit Mid-Atlantic Broadband Communities Corporation (MBC) deployed advanced location technology to improve customer service, reduce costs, and improve decision making.
"We've had tremendous network growth in the past five years, so we needed better work order management and fiber-asset management tools," MBC network operations manager Doug Herrin said.
MBC was formed in 2004 to provide competitive, high-speed services to help drive the economy in rural southern Virginia. Its footprint recently doubled to approximately 1,800 fiber miles. The company serves schools, businesses, business parks, and hospitals.
"Our goal is to assist counties and municipalities in obtaining lower-cost broadband transport to some of these less-populated areas," Herrin said.
To do so, MBC implemented Palmetto Engineering and Consulting's Crescent Link. CrescentLink works off the Esri ArcGIS location platform to map work orders, integrate construction drawings, and provide an easy interface for alarm events, such as cut fibers. This helps network administrators make smarter, more accurate decisions so service stays uninterrupted in rural areas, thus reducing circuit outage time.
"We originally used ArcGIS for presentation maps, short-line measurements, and circuit measurements," MBC associate engineer and CrescentLink implementation manager Chase Weddle said. "From there, we developed other possible uses for ArcGIS and implemented ArcGIS for Server. This moved us to more interactive web applications."
Weddle has already noticed improvements, such as with exporting circuit-route files to MBC customers. The task, which used to take several hours, now takes only minutes.
"It is, hands down, a better operating system for getting from point to point without going through too many processes," Weddle said. "Everything you need is three or fewer clicks away."
MBC regularly puts funding back into its service territory through science, technology, engineering, and mathematics (STEM) scholarships and community programs. It has donated more than $100,000 locally since 2012.
Learn more about Esri solutions for telecommunications at esri.com/telecom